Effectiveness of Therapeutic Communication Training Programme for Nurses on Patient Satisfaction among Chronically Ill Patients

Dimple Rani; Anil Kumar; Preksha S. Maheshwari

Abstract

Introduction: Communication is a sophisticated subject which consists of written texts and non-verbal cues. Therapeutic communication is an effective and important tool for provision of quality of care to the patients. This can be fundamental in the recovery or death process of a patient. The quality of therapeutic communication is thought to predict patient’s general satisfaction. Patient satisfaction is an important component of health care industry in this competitive modern era. This study was undertaken to assess the effectiveness of interventional training program on therapeutic communication for nurses on the patient satisfaction among chronically ill patients of Guru Gobind Singh Medical College and Hospital, Faridkot, Punjab, India. Aim: The aim of this study was to assess the effectiveness of interventional training programme of therapeutic communication for nurses on patient satisfaction among chronically ill patients. Material and Methods: Quasi-experimental two group pre-test and post-test research design was chosen for the study. Study setting includes medicine ward, orthopedic ward, oncology ward of G.G.S. Medical Hospital, Faridkot. 70 chronically ill patients were chosen with convenient sampling technique. GITCS scale and satisfaction scale were used to assess the level of therapeutic communication and patients satisfaction. Result: The result revealed that there was significance increase in the level of therapeutic communication of the nurses with the patients and satisfaction level of the patients after administration of interventional training programme to the nurses. Conclusion: It can be concluded that the interventional training programme of therapeutic communication to the nurses was effective in increasing the satisfaction level of the patients regarding therapeutic communication of the nurses.

Effectiveness of Therapeutic Communication Training Programme for Nurses on Patient Satisfaction among Chronically Ill Patients

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