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Awareness of Total Quality Management and Extent Used in Construction ProjectsBy keerthana solai, G.S. Jegan
Abstract: Construction industry is a major sector in India with country’s GDP (Gross Domestic Product) of9% (2017) as per world bank. For increasing the share from such sector in this competitive environment TQM can be used as tool of strategy. TQM is a management strategy focusing on the customer satisfaction through continuous improvement of the process and enhancing team work. Here all employees associated with the project are involved to follow …
Published in International Journal of Construction Engineering and Planning · Vol. 6, Issue 2, 2020 · pp. 1–7 Read article →