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Factors Influencing Passengers’ Satisfaction of Minicab Services in Akure, NigeriaBy Adeniran Adetayo O, Olorunfemi Samuel O., Aipoh Augustine
Abstract: The effectiveness of the level of satisfaction derived from minicab transport are usually dominated by certain factors. For a developing country like Nigeria, these factors are not often taken into consideration during the planning and designing of minicab transport infrastructures. This study reveals those factors influencing passengers’ satisfaction with minicab services in Akure, Nigeria. The study made used of personal observation and questionnaire to elicit information from 352 respondents through …
Published in International Journal of Transportation Engineering and Traffic System · Vol. 6, Issue 2, 2020 · pp. 10–18 Read article →